What Happens After You Call
Dial 1 (360) 745-0973 and you talk to a person, not a menu. We ask what the door is doing - won't open, won't close, makes a bang when it moves, opener runs but the door doesn't budge - and we ask the age of the house if you know it, because a lot of what we see on doors built in the 1980s and 90s runs on different hardware than a door from 2004. That one detail often tells us which parts to bring before we ever pull into the driveway.
We give you a window, not a promise of an exact minute. Traffic through downtown Olympia and out toward the outlying areas varies enough that we'd rather show up on time within a window than guess wrong on the dot. When the truck arrives, the first ten minutes are spent looking at the track, springs, and opener before anyone touches a tool - a repair quote means nothing until someone's actually checked the hardware.
Our shop and office sit at 1310 Jefferson St SE, Olympia, WA 98501, and that's also where you can come in person if a phone call isn't your style.
The Areas We Cover
We work out of Olympia and cover the towns and communities within roughly 20 miles: Tumwater at 4 miles, Tanglewilde at 5, the Nisqually Indian Community at 10, DuPont at 12, Anderson Island and Tenino both around 13, Yelm, Rainier, and North Yelm at 14, Shelton at 16, Steilacoom and Roy and Rochester at 17, Grand Mound, McCleary, and McKenna at 18, and Fox Island at 19. Downtown Olympia sits right at our door, and the North East side is about 2 miles out.
That's a wide radius, and it means drive time is part of the math on same-day work - a call from Fox Island or Shelton isn't going to get the same arrival window as one from Downtown. If you're not sure whether your address falls inside that range, call and ask; we'd rather tell you no up front than string you along.
We don't work outside this radius, and we're not going to pretend a job in a town we've never listed here is something we cover.
Who Turns Up
Whoever answers the phone is who you'll likely see at the door, working on whatever's actually wrong with it - a snapped torsion spring, a bent track, a roller that's finally given out after years of the coastal damp working into the bearings. The service area runs about 36,621 households, with roughly 17,750 of those owning the house rather than renting, and most of that housing stock went up between 1975 and 2004, median right around 1990. That's the era of hardware we see most: torsion springs sized for doors nobody makes exactly that way anymore, and openers original enough that parts sometimes take a call to track down.
We work on doors and openers, not on framing, siding, or electrical beyond what's needed to get the opener running again - if a job needs a different trade, we'll say so instead of taking it anyway. Median household income here runs near $88,500, and that shapes some of what people ask for: more owners asking about a full door replacement instead of patching an old one, since the math on a 20-plus-year-old door often favors swapping it. We'll tell you honestly which side of that line your door is on.